As a customer you can feel it when a company has gone above and beyond for you, it feels… different. But if going above and beyond for customers was so easy, every business would do it – but they don’t. Why? Well it’s hard to do. It’s hard to create an amazing experience for all of your customers when you have not made it part of the bones of your company. But some shining star brands actually do it, and they’ve figured out how to “do it” all the time.
What is it they do? They make customers feel good. That is why 89% of companies that lead with customer experience perform better financially than their peers. These companies have a customer focus in everything they do, from how they treat employees to how they innovate and serve their local communities – because you can no longer just operate in a vacuum. Every action you take, every decision, has a butterfly effect, and being customer-centric today also means being self-aware.
The most customer-centric companies are not just known for great customer experience, they excel at being a great place to work, they have high customer satisfaction, they achieve culture awards, receive innovation recognition. Customers expect companies to continue to personalize customer experiences, and meet customers where they are, whether that is at a digital doorstep, or in a phygital experience. Today’s companies are faced with changed customers, new pressures, and a stronger need to make a difference in their communities and the world.
The top customer-centric companies are picked based on following criteria:
Here are the top 100 most customer-centric companies in the world.
Victor Mochere is a blogger, social media influencer, and netpreneur creating and marketing digital content.
© 2023 Victor Mochere. All rights are reserved.
© 2023 Victor Mochere. All rights are reserved.