When you enter the wrong PIN for your mobile more than 3 times, your SIM card will be locked. This prevents anyone trying to guess your PIN. To unlock it, you’ll need a PIN Unlocking Key (PUK) code. The PUK number is usually indicated on the plastic card holder that comes with a new SIM card. But, in case you lost the plastic card holder, don’t worry, Safaricom has a number of solutions for you.
Here is how to retrieve your Safaricom PUK number.
To obtain your Safaricom PUK number via USSD code, follow these steps.
To obtain your Safaricom PUK number via MySafaricom app, follow these steps.
If you are using the app on someone’s phone.
To obtain your Safaricom PUK number via Safaricom Selfcare Portal, follow these steps.
Send an email to advantage@safaricom.co.ke, attaching your identification details i.e the identification document you used to register your line, in most cases that’s your national ID or passport.
If you live close or have easy access to a Safaricom Customer Care Shop, then you can simply walk in and you will be assisted in retrieving your PUK number.
Victor Mochere is a blogger, social media influencer, and netpreneur creating and marketing digital content.
© 2023 Victor Mochere. All rights reserved.
© 2023 Victor Mochere. All rights reserved.