How to obtain Police clearance certificate (Good Conduct)

Kenya Police clearance certificate, commonly referred to Certificate of Good Conduct, is a document issued by the Directorate of Criminal Investigations (CID), as a result of a background check to enumerate any criminal records that the applicant may have. Criminal records may include arrest, conviction, and possibly criminal proceedings. It’s often one of the requirements requested by potential employers, more so in the public sector. Failure to present this certificate leads to automatic disqualification. Applicants may have to submit fingerprints and certain personal information to request a criminal record check at a fee.

1. Kenyan citizen

To obtain the Certificate of Good Conduct as a Kenyan citizen, follow these steps.

1. Log in to your eCitizen account.
2. Proceed to Director of Criminal Investigation tab and click on “Get service now”.
3. Click the “Make application” button.
4. Select the application you want to make; child or adult. A child under 18 years will make application through the parent/guardian eCitizen account.
5. Read and understand the instructions displayed on the page.
6. Then click the “Apply now” button.
7. Fill in the details requested and click “Continue”.
8. On the next screen, confirm the details you entered, then click “Submit”.
9. Select the mode of payment.
10. Follow the instructions provided to make your payment of Ksh 1,000.
11. Download and print two (2) copies of your invoice, and one copy of your C24 on both sides, on an A4 paper.
12. Present the C24 and invoices with an original National ID for adults and original Birth Certificate for minors, to the Directorate of Criminal Investigations Headquarters for fingerprint recording and processing.
13. During the submission you need the following:
    • Downloaded two (2) copies of the invoice and one (1) copy of the C24 printed on both sides of an A4 paper.
    • Applicant in person.
    • Original ID card and its photocopy or Birth Certificate and its copy for those under 18 years.
    • Must allow your fingerprints and palm prints to be recorded on a prescribed fingerprint form C24.

2. Foreign citizen (Relocated to another country)

To obtain the Certificate of Good Conduct as a relocated foreign citizen, follow these steps.

1. Must present yourself with a certified copy of your country’s passport with documentary prove that you ever resided in Kenya for 6 months or more.
2. Must pay Ksh 1,000 or its equivalent and obtain the official receipt from Kenyan foreign mission or submit the cheque payable to Director of Criminal Investigation at Nairobi, Kenya.
3. Must allow your fingerprints and palm prints to be recorded on a prescribed form at the nearest Police Station in the present country of residence.
4. The application consisting of original payment receipt or cheque, certified copy of passport, document of prove of resident in Kenya and fingerprints must be forwarded officially with a  covering letter from the official fingerprinting agency or Kenyan mission to DCI Headquarters Nairobi, Kenya through post or  runner.

3. Foreign citizen (Alien in Kenya)

To obtain the Certificate of Good Conduct as an alien foreign citizen, follow these steps.

1. Must present yourself with original and copy of your country’s passport with documentary prove that you have been a resident in Kenya for 6 months or more.
2. Document from your employer or training institution in case of expatriate, valid work permits, or dependants passes.
3. Students will have to produce pupils passes accompanied with relevant testimonials and/or certificate proving the completion of the course, amongst others are relevant documents.
4. Must pay Ksh 1,000 and obtain the official receipt from cashier at DCI Headquarters Nairobi.
5. Must allow your fingerprints and palm prints to be recorded on a prescribed form (C24 or P20) at the DCI Headquarters Nairobi.

4. Foreign citizen (Refugee in Kenya)

To obtain the Certificate of Good Conduct as a refugee foreign citizen, follow these steps.

1. Must present yourself with original and copy of UNHCR valid mandate letters.
2. Movement pass from transit centre or refugee camps is also mandatory.
3. Recommendations from other government or non-governmental organizations are not accepted.
4. Must pay Ksh 1,000 and obtain the official receipt from cashier at DCI Headquarters along Kiambu Road in Nairobi.
5. Those in other areas should be advised to apply in Nairobi where all competent authorities are stationed to verify above documents.
6. Must allow your fingerprints and palm prints to be recorded.